FREQUENTLY
ASKED
If you need help with a booking
please telephone the call centre on
0870 733 0530
Opening hours: Weekdays 9:00am
- 9:00pm
Weekends/bank holidays 9:00am - 4:00pm
or email enquiries@airport-hotel-service.co.uk
Cookies - A temporary or session
cookie is stored on your computer during your current browsing session.
It is automatically deleted from your computer when you close Internet
Explorer.
Why book with AHS? - By pre-booking
your hotel or parking with AHS you save £££'s
compared to just turning up and checking in. Most on-airport car
parks charge a premium if you just turn up and park. AHS's pre-booking
rates offer savings of up to as much as 60%. On average you can
save over 20% by simply making a couple of clicks before you fly.
Availability - Our booking
process checks the Hotels live availability. This allows us to confirm
your booking on-line.
Car Park to Airport - The
time shown on the car park availability page is the approximate
travelling time between car park and airport.
Credit Card Safety - Our Site
has been fully tested to ensure all transactions are secure. We
have processed many hundreds of bookings without a single security
issue. In the unlikely event of your credit card being abused as
a result of shopping at AHS we guarantee to reimburse 100% of any
loses you incur. We will reimburse the first £50 of your loss
as, legally, the credit card issuer must repay the rest. However,
in the unlikely event of an error occurring we will handle the whole
process on your behalf. The purchase area of our site is secure;
this means that we utilise industry-standard Secure Sockets Layer
(SSL) technology to allow for the encryption of potentially sensitive
information such as your name, address and other critically sensitive
information like your credit card details. Information passed between
your computer and our Web site cannot be read in the event it is
intercepted by someone else.
Customer Relations - If you
have any problems with the service at the car park or reservation
centre then please call our Customer Service team on 0870 733 0530
or if dialling from outside the UK +44 1342 710080). Alternatively,
email them at enquiries@airport-hotel-service.co.uk.
Dates & Times - The Departing
and Returning Dates and Times displayed on the Availability page
are the dates and times of arrival and return at the car park.
Directions - Directions of
how to find the car park can be found on by clicking the information
page. This is displayed on the car park availability page. Once
you have completed your booking, car park directions along with
arrival and return procedures will be included with your confirmation.
Quotes - Please use our on-line
'Get a Quote' option to obtain the latest availability and prices.
Unfortunately we are unable to give a quotation by email. AHS is
committed to providing the highest standards and the best choice
of car parks and hotels, at the best prices. We continually review
our products and prices. There are likely to be some special offers
where prices go down and in some circumstances prices may go up.
You can use our on-line quotation system to obtain prices at any
of our featured hotels and car parks or if you prefer telephone
our customer service centre between 09:00 - 21:00 Monday to Friday
and 09:00 - 16:00 Weekends and Bank holidays on 0870 733 0530.
Saving - The saving displayed
on the car park availability page is the difference between the
standard rate and your booking rate.
Payment details - In order
to qualify for the pre-booking savings offered by AHS customer must
pre-book and pay in full for departure. Payment must be made in
full at the time of booking. We accept all major debit and credit
cards. Please note that our web site is fully secure. If you would
prefer not to enter your debit/credit card numbers then please call
reservations to make your booking. 0870 733 0530.
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